Support
Get help
For account, assessment, course, 1:1 session, resume builder, payment, privacy, or technical issues, contact the Academy support team.
Email support
Course and payment help
We can help with course access, Razorpay payment failures or duplicate-charge concerns, refund requests, video playback, quizzes, learning progress, and certificates. Include the course name and payment reference where relevant.
1:1 session help
Manage sessions from My Bookings: reschedule or cancel there where the service allows it, and refunds for eligible cancellations are issued automatically. Contact support if a payment succeeded but no booking appears, if the calendar invitation or Google Meet link did not arrive, or if you need to change a session outside the stated window. Include the service name, the session time, and the payment reference.
Resume builder help
Your credits, their expiry dates and your resumes are on the resume page, and paid packs also appear in your purchase history. If AI tailoring fails, your credit stays with that resume and you can retry at no cost. Contact support if a payment succeeded but the credits did not appear, or if a download does not open. Include the pack or resume name and the payment reference; do not email your resume content unless we ask for it.
Course refund and access policy
You may request a refund within 7 days of purchase. Refunds are not available once 20% or more of the course has been watched or completed. Approved refunds are returned to the original payment method within 5–7 business days, less any non-refundable payment-transaction charges. An approved refund revokes course access and invalidates any certificate issued for it.
Courses marked as lifetime access remain available for as long as RK Tech Edge Academy continues to offer and host the course. See our Terms of use for the full policy.
For quick answers, see the Course FAQ.
Technical help
For video or course issues, tell us the device and browser you used, what happened, and the approximate time. For assessment issues, include the assessment or batch involved. Do not send passwords, session cookies, assessment answers, or payment-card details by email.
Certificate verification
Certificates can be checked publicly using the certificate ID in their verification link.
Urgent assessment issue
Contact your instructor or Academy administrator as soon as possible, then email support with the details. They can review the recorded assessment status and attempt history.